Are the demos supposed to have NO pictures in the folder?
How can I see if my package is incomplete, same error as another user, when installing a demo, the picture, thumbnails and many other things are missing….
So if there should be pictures inside, then it is clear I received an incomplete version of the theme yesterday from Envato Market.
Hello Equinoctium,
Sorry for this inconvenient but I think that you have not correctly installed the Demo. First of all, please ensure that you are using the latest theme version installed via FTP way and then, try to import the demo with content in your case according to our documentation here -> https://forum.tagdiv.com/installing-demos/
Thanks for your understanding!
Hi,
Why do you think I write here? Logical use is known to me. I did all of this and the theme misses all those pictures and so on.
Can you please answer my question and tell me how the contents of the demo folder has to look like? Then I can compare and see if there are files missing.
So are there supposed to be pictures inside or not?
I installed exactly as the theme needs to be installed, so if it is not there, it is missing…..
Thank you for your assistance.
Hello,
Yes, there are supposed to be pictures in your install. They will be present in the media library when imported.
The main reasons for a demo not being installed properly are as follows:
1) memory allocation: please make sure you follow this guide: https://forum.tagdiv.com/system-status-parameters-guide/
2) mbstring – Make sure you have it active on your host: https://stackoverflow.com/questions/6658561/how-to-enable-mbstring-from-php-ini depending on host you can contact your host provider to ask about mbstring activation as some have restricted access to php extensions.
3) plugins – Please try to disable all plugins and clear all caching before attempting to install a demo.
I hope this helps.
Thanks.
