I have users occasionally complaining to me that when they visit my homepage tvblackbox.com.au they get a completely blank page and nothing opens. the logs seem to indicate that this could be due to the cloud library plugin?
[Sat Apr 25 12:15:32.180161 2020] [proxy_fcgi:error] [pid 1888] [client 46.229.168.148:45942] AH01071: Got error ‘PHP message: PHP Warning: getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure in /home/389923.cloudwaysapps.com/nkpcuuvxjt/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792\nPHP message: PHP Warning: getimagesize(): Failed to enable crypto in /home/389923.cloudwaysapps.com/nkpcuuvxjt/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792\nPHP message: PHP Warning: getimagesize(https://tvblackbox.com.au/wp-content/uploads/2020/04/TVBLACKBOX_BG2_STATIC_851X315-V2.jpg): failed to open stream: operation failed in /home/389923.cloudwaysapps.com/nkpcuuvxjt/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792\nPHP message: PHP Warning: getimagesize(): SSL operation failed with code 1. OpenSSL Error messages:\nerror:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure in /home/389923.cloudwaysapps.com/nkpcuuvxjt/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792\nPHP message: PHP Warning: getimagesize(): Failed to enable crypto in /home/389923.cloudwaysapps.com/nkpcuuvxjt/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792\nPHP message: PHP Warning: getimagesize(https://tvblackbox.com.au/wp-content/uploads/2020/04/White-Logo-600×600-3.png): failed to open stream: operation failed in /home/389923.cloudwaysapps.com/nkpcuuvxjt/public_html/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 792\n’
Im getting more complaints from users about this issue. Any help would be appreciated.
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
I have done all of this, problem still remains
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that due to the high amount of support requests anwers can be delayed up to 48hrs !
Thank you !
