Hello, when I go to edit any of my headings or images the smash screen that comes up on the upper right corner of the page is blank. I have tried using safari, chrome and developer firefox, all with the same issue. I am using WPBakery Page Builder with Tagdiv composer deactivated (has been deactivated since site was built 2-3 years ago) I would really appreciate it if you might have any suggestions as to what I might do to solve this.
Thank you
Hi,
Please provide some useful screenshots with the problem so I can identify it closer with your website URL.
Thank you!
Apologies password is: X%M(6OOVmlU0wqmBLOgKkZWS
it would not let me use previous
Hi,
What password is that exactly?
So when you attempt to edit the pages with WPBakery there is a problem? From what I can see you have (or the plugin did automatically) updated the WPBakery plugin to version 6.0.3, and from user feedback there might be problems in this case.
The version of WPBakery provided with the theme is 6.0.2 which should work fine. We don’t recommend to update the plugin before we first test it and include it with the theme
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Try to revert to version 6.0.2 of the plugin, then check if it works properly.
Thanks
Brilliant – thank you setting are back. I have reverted to version 5.6 as its the only version I have available. I think that automatic’s updates of plugins may have been turned on at the host side. I will correct this today. Thank you for your help.
Sophie
