Hello,
I am using block 1, multiple tabs like here:
http://demo.tagdiv.com/newspaper/block-1/
And when you click on any of them it all loads exactly the same content.
How can that be? How to fix?
Hello,
Please provide a link to your website pointing at the problem so we can inspect the issue.
Thank you!
Here you go:
http://jumpstartmag.com/testing-page/
Two problems here
1. overlap categories at the top (something wrong with formatting
2. When you click on any category, like “Design” same info loads and not “design” content.
Thanks
Hello,
I have checked your website and saw the issue with the block ajax filter. The top categories seem fine at the moment. Please try to disable all your plugins except visual composer and clear your cache. this could be a plugin compatibility issue.
Let us know if the problem is still there afterwards.
Thank you!
Looks like its a plugin compatibility issue. It worked when all but visual composer were disabled. What do i do now?
Hi,
In this case you will have to identify the plugin that creates the issue. Activate them one at a time and check your block after each plugin you activate to find the culprit. Then simply remove it and find a replacement for it.
Thank you!
I spent countless hours testing this, deactivating plugins etc. Even with just visual composer, the plugin doesn’t work 100%. I sent you guys the login/password to staging server already (waiting to hear back). The “categories” at top won’t load 100% of the time (even with pre-load option) and I can’t just select specific categories to show up. I tested very angle of it and it just does not work.
Hello,
I have accessed your website again and have recreated a block 1 as you have it set on one of the test pages. It seems to work 100% with just visual composer active. Please check this page to see the results:
http://newsite.jumpstartmag.com/tagdiv-test/
Thank you!
Thanks for doing that.
I tried in two browsers and cleared any cache – here are the issues
1. the categories at the top did not appear the first 5 times I looked at it (I kept refreshing every minute to see them). They finally appeared. The question is why don’t they appear 99% of the time I test this feature on any browser?
2. Making specific categories display (instead of all) does not work – the block displays all possible categories. Can you test this feature?
Hello,
The categories showed up for us 100% of the time. Again now: http://screencast.com/t/f7uKmrmJ
Please clear your cache and your browser cache as well and check the issue from another machine as well.
The second issue comes from your block settings. The ajax filter is the one displaying the categories on top, not the filter tab. They are 2 different filters. If you use an ajax filter you need to leave the first filter on all categories :http://screencast.com/t/ICYpcu6ME and then insert the cat id’s in the ajax filter here: http://screencast.com/t/5wmLjy0Rh
Please check the page again to see the modifications i made to the settings.
You can read more about block settings here: https://forum.tagdiv.com/block-settings-tutorial/
Thank you!
