Hello,
Today I made an update from version 6 to version 7 Newspaper, before update, block 15 shows well (see http://72.52.135.40/~reporte1/wp-content/uploads/2016/05/screenshot-1.png) three columns, after update, block 15 does not show three columns, only two (see http://72.52.135.40/~reporte1/wp-content/uploads/2016/05/screenshot-2.png).
How can I fix this?
Thanks in advance.
Hello raulpuig,
Please notice that you have fully updated your theme through FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and also, please ensure that you have updated all your required plugins to the latest version of them ->Social Counter 4.0 and Visual Composer ->4.11.2, clear all your caches and test it again. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Also, if your problem is still there after this advice, please provide your website URL so I can further inspect your problem.
Thanks for your understanding!
I have updated the plugins, please help.
developer url: http://72.52.135.40/~reporte1/
this the page that has the block 15 (JUEGOS OLIMPICOS): http://72.52.135.40/~reporte1/deportes
do you need the credentials?
Regards.
Raul.
Hello raulpulg,
Please try to revert your theme to the default state because I have checked your website and I saw that you have some additioanl customization for this typew of block. If your problem is still there, pleae send us an email at contact@tagdiv.com with oyur log-in inforamtion (wp-admin) so we can further inspect it closer. Also, please provide the link of this topic so we can identify you.
Thanks for your understanding!
Thanks Catalin, I solved the problem, What I did was add another row below and create again the Block 15. It shows normal.
Thanks in advance.
