Hi, I updated my website devenirbilingue.com from V.10.3.7 to V.11.2 and many pages are broken (no images at some places, broken header, etc.). I tried to reinstall a previous version using your Update tool, I chose the closest version from the previous version I had because the version I had was not on the list. So I installed V.10.3.9 but the website is still broken.
For your info WordPress has been updated too, it’s V.5.8.1.
Can you help me with this, I urgently need to get back my website as I’ll participate to a large event next week.
Thank you.
Emma
I am having the same problem. Also getting wp-booster error messages and OptinMonster appeared with no apparent way to get rid of it, so I’m not sure where the problem originates.
It began a few weeks ago when I could not use TagDiv, then a few days ago it became an overall problem with the website display.
I actually succeeded to get back my website (some extensions were not updated and I didn’t see that before).
Now I’m on Newspaper V.10.3.9. Can you tell me if I should try again to update to V.11.2 directly or is it better to udapte one version after the other (start with V.10.4 and so on) ?
Thank you.
I HAD THE SAME problem, DID you have a solution? Thank you,
Hello,
Please update the theme to the last version (11.2) on a staging website, activate the tagDiv Standard pack plugin to keep the website look, also to avoid any problem that can appear after the update, also, please make a full backup to all files and database before update.
Also, please provide some screenshots to understand what settings and how the style is broken.
I saw you have an older version theme 8.8.2, so if you want to update the theme, please update on staging or subdomain => https://forum.tagdiv.com/how-to-update-the-theme-2/, also, please make a full backup -> https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/
@a.harmach,
Please provide more details about your issues.
Thank you!
