Hi,
Can I get access to previous version(s) from Newspaper theme’s changelog? I can’t find them anywhere. I need them for running an update.
Any help would be appreciated.
P.S: Based on the response, I might need to renew my support licence or buy a new theme altogether. Looking forward to hearing from you.
Hi Mayank Bhatt,
Please try to not make more the one topic about the same problem, also please try to not reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest. Also please note the allocated support hours mentioned in the top banner.
We try to reply in all forum topics and emails as soon as possible. Sorry for the inconvenience.
Also if I understand correctly from previous topic, you need an old theme version, we can provide it via mail, just let us know the version you need, or the current version you have and we’ll provide the next one, also please include the license key in mail. For this, please sent us an mail at contact@tagdiv.com and we’ll try to answer as soon as we can.
Thank you for your understanding!
Surely, I’ll send in the mail. One last question, can you provide a combo update like Apple does, is it possible? Thanks.
Hi,
Unfortunately, I do not know exactly how the combo update from Apple works, but using our theme, you can update from an old version to latest version, indeed there can be difference if there were major changes, but normally all problem can be fixed, also when you update from a version to next version, you can het from themeforest the full package and there is a patch for example if you have v10.4 the next version is v11, therefore in packages will be a patch_10.4_11.
Thank you!
Yeah, that is exactly the kind of combo update that I am talking about. However, I did try it (before contacting support) and it broke the site probably due to some major changes in the preceding updates. So I switched back to my older theme version which was working fine until a few days ago.
I have already written to the concerned support mail with the required details but I am yet to receive a reply from them.
Hello,
I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA
After then, tell us what problems you are having so that we can help you make the website work and look like before.
Thank you!
