I can’t access the Cloud Library. I keep getting this error message :Envato key is missing or invalid. Please register your theme using a valid key and try again
Hello,
The message appears when the theme is not activated or the license is not valid. Please check if you can install a prebuilt website.
Thank you!
Hello,
Did you activate the theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/ ?
Thank you!
There was no place for me to activate after installing tagDiv Plugins and Prebuilt Website.
Just saw that the theme was registered after installing the plugins
Hello,
Please contact us via email and provide the wp-admin access to the websites and the license certificate. Let me know what templates you want to import.
Thank you!
I have forwarded the details
I don’t know why it is taking time to resolve this issue.
We have been on this matter for days now.
I regretted buying the theme.
Please, can I get a refund from Themeforest?
Hi,
Please be patient! We will try to reply and help you as soon as possible!
Support Hours (GMT+2)
Monday – Friday:
8:00 AM – 5:00 PM
Thank you for understanding!
Hi,
Please check now.
Thank you!
Hello,
Let me check.
Hello Anamaria it shows me the same problem.
Can’t enter purchase Code as it shows it is already registered.
Don’t know what to do?
Feels Like i am conned big time.
First, on this website where i was offered support, I cant create my own topic.
The Purchase Code doesn’t to activate the Newspaper theme.
Plugins not working properly and I already have a client on my head.
What is the process to get the money backor please tell me the way to make this theme work?
Hi,
I want to take a look. Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access and license certificate.
Thank you!
Same issue here… I cant activate the theme…. I’m not giving back-end access to my website due to security concerns… Whats the bug or script error? Provide a login API to your website through the Theme, so that way I can register directly on your website and activate my theme through your website’s activation API… Not sure if this is a themeforest issue not sync’ing the activation keys on your side, or what… I’ve wasted a lot of time now trying to activate the theme which should be the simplest of processes… Tried turning off cache for the site and server and did everything else I can think of. Tried disabling ALL plugins and themes on my site and still no good… Meanwhile I successfully activated 5 other purchased plugins afterwards. Can you please post whatever fixes you are applying when you login to people’s wordpress sites? For security reasons, I cannot give wp-admin access. Thanks in advance
Hello @airenegade,
Please tell us what problem you have because you seem to have two different errors, each with a different solution.
You can also give access with a limited time to investigate.
Thank you!
Looks like I cannot delete/edit my prior comments in the forums here. Not sure how it sounds like I had two different errors though. I had one problem. I clicked the “activate” button, and nothing happened, no matter what I tried.
I did however, get a direct email reply from your support team, not sure if it was you or someone else who replied. They mentioned the following, which ended up being very helpful for me figuring out the root-cause of my issue, so I’m posting it here to hopefully help others in the future: Check with the browser inspector in the console, there is an error like so for example – https://prnt.sc/mbuXJ2imLhBy Is this perhaps happening in your case as well? Or are there other errors in the console perhaps?
In my case, the problematic plugin for me was an SMTP email plugin that allowed me to force WordPress to use AWS SES to send all of my emails, and for some reason, the Newsletter Theme would not let me activate the product because the SMTP plugin kept trying to do something with the email address field in the Newsletter Theme Activation Form. I disabled/uninstalled my SMTP wordpress plugin, then activated the Newsletter Theme, and then I re-enabled my SMTP email plugin, because I need that in order to get WordPress to send-out reliable emails to my customers…. Im really hoping that the YaySMTP plugin doesnt break other functionality within your Newsletter Them in the future… I’ve asked your support people if I could please send you the YaySMTP plugin so that you can fix your Theme so that it no longer conflicts with the YaySMTP plugin….I feel like other basic SMTP plugins would do the same thing with your Theme.
In order to help others save a LOT of time in the future, can you please post the following on your license activation help article on your website? Had I discovered the earlier comments that I received from your support team, on your Newsletter Theme license activation “how-to” page, it would have saved me considerable time and headache this weekend with identifying the problem-plugin: Check with the browser inspector in the console, and look to see if there an error, for example – https://prnt.sc/mbuXJ2imLhBy – Is this perhaps happening in your case as well? Or are there other errors in the console perhaps? If you are seeing errors, it may well easily identify a plugin problem going on with your website
Last thing I’d like to ask, can you please advise me on how to manually activate the product should I ever need to? I can see in your code after doing lots of searching, that there at least used to be a manual activation method….but the URL that pointed to manual activation from my website is no longer accessible on your end:
If your company recently removed the ability for us to manually activate the product, then I beg you to please bring that functionality back…my example should be enough of a good use-case for you offering this feature.
Thank you for your time and help.
