Hi,
I noticed the social counters had disappeared from the back end so I updated to Newspaper 8.7. None of the plugins would install, I kept getting an error message about ‘no valid headers’, so I installed manually via FTP. They installed successfully but the site now was just showing a blank white screen on every page. I tried removing the visual composer plugin and then reinstalling it and removing the TagDiv’s Composer plugin and reinstalling that but nothing will work.
I’ve been working on it now for about 6 hours and I’ve just had to reboot my site back a week to get it working. It is now on Newspaper 8.5 and the social counters appears on every page but the homepage. I’m really confused.
Does anyone have any ideas what I can do?
Thanks in advance,
FM
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This topic was modified 8 years by
failmuch.
Hello,
Please use the following steps:
step 1: disable and delete ALL theme plugins.
step 2: Use thios guide to update: https://forum.tagdiv.com/how-to-update-the-theme-2/
step 3: Use this guide to make the proper memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hi,
Followed all the steps and both guides and ran into numerous problems…
When I deleted every plugin and reinstalled the tagdiv plugins, I kept getting the ‘no valid headers’ error for every plugin, so I installed them manually. When I downloaded the social counter plugin and went to the widget tab to enter my social media accounts and save, it keeps disappearing (as if I never installed it). This is happening with all tagdiv plugins. Every other plugin has been deleted.
I have to go back to 8.5 again, but again the social counters won’t show up on the homepage. IS there any update soon that can provide a fix for this. I’ve had this issue for months now and I’ve reinstalled the theme and plugins so many times now I can’t count.
Thanks for you continued help.
FM
Hello,
There was a new theme update released Friday that fixed the Facebook counter. Please update the theme using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
If you encounter problems, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you!