Hello, I am unable to install the update (we are on 9 and purchased 12). It simply said that the installation failed.
In the version 9 there is no easy update button, so I installed the new version over the old and it did not work. I tried switching to another theme with the same results.
Thank you for help!
Hello,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
Hello!
Installation through the file manager caused a complete breakdown of the website. I had to load the website from a backup. The error was caused by a plug-in from tagdiv.
Any other ways to update the template? Unfortunately, we often have problems with this website, but not of this nature. Updates of all other plug-ins are going well.
Hi,
If you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
