Hey guys,
Hope you’re well. I’m currently having issues with the TagDiv builder. Everytime I try to delete something, it comes up with multiple options of this and doesn’t delete it.
I am trying to re-build a page for the 22nd of May for a product launch and I really need your help.
https://itsyaboylofti.imgur.com/all/
Thanks
Hi,
Unfortunately I do not have access to your link -> https://i.imgur.com/6LYsDKg.jpg
If you want to delete a row, inner row you can delete it like in the previous version, using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and pres the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG
Thank you for your understanding!
hey Calin sorry about that. Here’s some other screenshots so you can see.
Normal menu
https://gyazo.com/987094097cab1261e09f865c9e035881
After trying to delete
https://gyazo.com/8cf9496ed021567b288eeab884e20c76
Constant loading screen when trying to put elements in
https://gyazo.com/9b76405d18bbb03104699552ba5e89c0
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hey Calin,
I checked all plugins and cleared CDN cache. I have all requirements to run the theme, it just won’t work. How could you help further?
Thanks
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
