I can’t seem to use the tagDiv Composer.This is what I see when I open it.
I can’t drag and drop any elements, it’s just stuck.
Please assist.
Thanks
Nolan
Hello,
In most cases when you get a similar message “ Error at zones: 1(models): 0(dom).The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict with the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hi Anamaria
The thing is, I can’t remove the html code on that page. It does not allow me to edit anything. I cleared the cache and also installed a clear cache plugin. Still nothing.
Kind regards
Hi Nolan,
We need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.
Thank you!
