Cant hide header/footer

Posted in: Newspaper
Post count: 7
lgjerlgjer
#342140
Apr 21, 2020 at 7:37 pm

I set in TagDiv composer no header and no footer, but in preview and saved page header/footer not disabled.

Post count: 18283
Vlad S
#342464
Apr 23, 2020 at 8:36 am

Hello !

Please select the No footer / header options from the website manager here: https://www.screencast.com/t/EDtzVrD5nL4

Thank you !

Post count: 7
lgjerlgjer
#343050
Apr 26, 2020 at 2:45 pm

Yes, that I did – choose in header template “No header”, but this take effect only in TagDiv composer preview. The header does not disappear in the page preview or after saving the page. Same problem with footer.

Post count: 18283
Vlad S
#343249
Apr 27, 2020 at 3:43 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 144
nearview
#345785
May 11, 2020 at 10:21 pm

I too am having this same issue. We are using the child theme and no matter what we try the header and footer options in the website manager do not actually save when saving the post.

Post count: 18283
Vlad S
#345967
May 12, 2020 at 3:58 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 144
nearview
#346056
May 12, 2020 at 9:22 pm

Vlad,
Thanks for the canned response. Yes, we have all of the system requirements and yes we have already disabled all plugins and cleared cache. We have also tried disabling the TagDiv Standard Pack plugin, reverting to base Newspaper theme, not child theme, as well and the issue still persists.

Please actually give some legitimate advice on troubleshooting this rather than another canned response please.

Post count: 18283
Vlad S
#346233
May 13, 2020 at 2:48 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 7
lgjerlgjer
#347759
May 20, 2020 at 5:50 pm

Any results?

Post count: 18283
Vlad S
#347938
May 21, 2020 at 3:29 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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