Whenever I try and import any template to any of my sites from the Cloud Library, I get this message at the top of the window:
[ { "type": "AJAX ERROR", "message": "Invalid reply from server endpoint.", "debug_data": { "endpoint": "td-cloud-library/new_template", "request": { "readyState": 4, "responseText": "{\"code\":\"internal_server_error\",\"message\":\"<p>There has been a critical error on this website.<\\/p><p>Learn more about troubleshooting WordPress.<\\/a><\\/p>\",\"data\":{\"status\":500},\"additional_errors\":[]}", "responseJSON": { "code": "internal_server_error", "message": "<p>There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.</p>", "data": { "status": 500 }, "additional_errors": [] }, "status": 500, "statusText": "error" } } } ]
Then the template is blank when I open it in tagDiv composer. Any guidance?
Hello,
Please let me know what version theme do you have.
Please let me know from where you tried to access cloud templates, from the frontend or backend (all templates).
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Thank you!
Hi,
We’re on version 11.4.1. This was an attempt to import on the backend using the All Templates section. Currently we have memory set to 512 MB. Should not be any issues with bandwidth
Hello,
Please try the new interface to import the templates -> https://i.imgur.com/8skbDeo.png or from the frontend -> https://i.imgur.com/yj0KanR.png and see if the problem persists.
Thank you!
