For technical reasons I had to uninstall Cloud Library. Now I would like to reinstall it but on the dedication page, as soon as I click to install, I get a warning that I don’t have permission to access the page. What can I do?
Hello!
Please provide a screenshot with the error you received.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Thank you!
Hello!
I recommend you to make a full backup, update the theme to the latest version and see the results.
Make sure you do not have some security settings or something that can interfere in our theme.
Thank you!
Unfortunately, it does not allow me to update the theme. What can I do? I’ve looked on the error log and it’s overflowing with the following error:
2022/04/20 09:38:13 [error] 415681#415681: *1741402 FastCGI sent in stderr: “PHP message: PHP Warning: is_readable(): open_basedir restriction in effect. File(/Newspaper/theme.json) is not within the allowed path(s): (/var/www/clients/client14/web167/web:/var/www/clients/client14/web167/private:/var/www/clients/client14/web167/tmp:/var/www/contra-ataque. en/web:/srv/www/contra-ataque.it/web:/usr/share/php5:/usr/share/php:/>
Hello!
Change your PHP version and make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please contact your host provider, let them know about this issue and maybe your hosting provider can provide some advices as well.
Thank you!
