I just installed Newspaper and this is my first experience with the theme.
I want to update Header and I noticed it is using a Cloud template.
When using Cloud templates, I go to Header templates, try to Edit with TD Composer the template “Header Template – Gourmet PRO” and I get page that says:
“Sorry, this page doesn’t exist.
Please check the URL or go back a page.
404 Error. Page Not Found.”
Then I close that and go back to Cloud templates, and click the “+” symbol to see if it will let me add a new template, and it show blank page with “Invalid reply from server endpoint.”
I basically can’t do anything with header. I want to use the Header of the sample website, but add my logo to it. That is all I wanted to do.
What is going on with this theme?
Hi,
That means there are problems. And I believe they aren’t related.
For the first issue with editing with the composer I suggest entering the code from the bottom of this guide https://forum.tagdiv.com/requirements-for-newspaper/ meaning this one https://prnt.sc/MQRKxmjITK4V in the htaccess file. You can add it at the bottom of the existing code. Then check if the composer works correctly.
For the other issue, with the cloud library, you could try as a first step to check the wp memory and the rest of these parameters mentioned here https://prnt.sc/flMy0UJQE0W3 If these are lower than recommended, I suggest increasing them, the methods are described in the guide I provided.
Or, if you want, we can check these things on the website directly. You can send us an email at contact@tagdiv.com and provide a link to the website, admin login, also access to cPanel or FTP. We will check as soon as possible.
Thanks.
Hello,
My apologies on the late reply. The problem with tagdiv Composer persists. There is nothing in the Cloud Library, and if I try to edit the current template Header Template, it ends up in Error 500 throughout the website after a few tries.
My host is saying it could be malware within your template? They said they saw some ‘unrecognized’ scripts running, and when they disabled them, the site came back up. They are running a scan now.
Something is off and I am hoping for your help.
I will send you email to contact@tagdiv.com with access you requested, and I am hoping for your help.
Hi,
I see that in your case you have a 500 error.
Please make a full backup and please contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access. Also, include the link of this topic to identify you faster.
Thank you!
I have yet to receive help on this topic. Sent everything over.
I also need help showing an image logo on mobile — I cannot seem to get rid of the “Gourmet Pro” text on mobile. There is no intuitive way of doing it within the theme panel options.
Hi,
Thank you for providing everything via email. My colleague Simion will do his best to resolve it.
To remove/replace the logo “Gourmet Pro” you can do it by removing the text from header on desktop and mobile – https://i.imgur.com/e9fOfjM.png – https://i.imgur.com/JfiKTZ1.png
Thank you!
