I am trying unsuccessfully to change the 404 error page and when accessing Cloud Templates I am faced with an infinite loop.
I couldn’t identify the problem.
The theme license is active, I’m using the latest one available (12.5), I’ve already deactivated all plugins.
Nothing I’ve done so far has resolved the initial problem of being able to load the cloud templates page, I need help
Hello,
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
You can import a page template from tagDiv Cloud Library from frontend -> https://i.imgur.com/crxdDEm.png
Thank you!
Alteration in .htaccess carried out as suggested, without success in solving the problem with Cloud Templates, which continues in an infinite loop, according to the attached images
https://imgur.com/a/l554kIM
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
The problem persists, without interaction data from the TAGDIV team helping in the search for a solution to the problem, even after the requested credentials were sent on 08/09/2023
Hello @primeirojornal !
Please continue the discussion via email.
Thank you so much for your understanding!
