Hello
Column text’s -> Edit Content function are not responding during editing the page.
Here is what I have been doing:
clear cache ->
uninstall td composer plugin ->
clear cache ->
reinstall td composer plugin ->
clear cache again ->
reactivate td composer plugin again
here is the link: https://www.screencast.com/t/eMrAWKAgbNdh
not working on safari and chrome (both browser have all the extension deactivated)
please help….
Hello,
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Which main folder’s .htaccess am I suppose to adding the code? I got a lot of folders in the serve with .htaccess on it..
and I just adding those lines in the .htaccess from public_html folder. still doesn’t work..
Hello,
That’s weird! Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists, please make a full backup to all files and the database end an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue.
Let me know the results!
Thank you!
I just send a email to contact@tagdiv.com awaiting for your reply. Thank you for your time helping me out.
Sam
Hello Sam,
If you send an email, then my colleagues will reply to you as soon as possible.
Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.
Thank you for your understanding!
