Hi there.
We have an issue regarding the comment box on Newspaper 12.4. The comment box added under the article content is not displayed in anyway, even if we have the box added in Composer.
When inspecting the code in console, we find the <div class="comments" id="comments"></div>, but the div is empty.
The website url is: https://www.observatorulph.ro/
I can send you screenshots and any other info.
Thanks!
Ciprian
Hi,
The problem is caused by the LiteSpeed cache, I think that you use the option to minify the css and js. Please disable it, delete the object cache file https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ and check after.
Thank you!
Hi, there.
Thank you very much. I have talked the LSCache developer about it. They told us also to try to deactivate the caching plugin and test if it is appearing.
We did this on a dev site (an up to date clone of our website) and didn’t fixed the comment issue.
Also, I looked for the file specified here: Plugins – they must be deactivated and the file created by them, named “object-cache.php” must be deleted. and we don’t have such a file.
Waiting for your thoughts.
Ciprian
Hi,
Do you have the Single Post Comments in the template? The comment box is displayed when you are logged in?
Thank you!
Hi, Anamaria.
Yes, we have the Single Post Comments added in the template. No, the comment box is not displayed even if we are logged in on the website.
I you need any informations, I am here. Hope we can solve.
Regards,
Ciprian
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Thank you!
