Hello,
We are having some problems with our website at a.avozdetrasosmontes.pt (this is currently only accessible with credentials, our staging environment can be accessed at avozdetrasosmontes.outsmartis.pt).
– When acessing the composer on the home page, it redirects to other page and we get the following error.
If we copy the code to other page, and we use the composer it works correctly.
– Similarly, we can’t edit the footer template on the composer. We created a template (“Temp footer”) to make changes there and copy the code back to the correct template.
– After logging in with a user account (no access to the wp-admin) the website acts as if the log in didn’t happen. For example, this happens on the homepage. But if we access the my account url the user appears to be logged in. This seemed to have happened after updating theme and plugins.
Please tell me how to correctly share credentials.
Thanks.
Hello!
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
If you want our team to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Thank you!
