Hello, I am using the mobile theme actively in my newspaper theme. But I am having some problems. Most of the time, mobile theme is active in computer and tablet view, and computer view is active in mobile view. It works the opposite way. I clear the cache to fix this but it doesn’t help. It goes back to past after 1-2 minutes. Can you solve this problem?
I share photos and videos
site name: guzellikbirikimi.com
Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead. The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
I hope this helps.
Thank you!
Hello again,
Thank you for your response. But I am using WP Rocket plugin. Can’t I fix this problem using WP Rocket? If I can solve it, can you tell me how to solve it?
Thank you!
Hello,
Please make sure you have enabled the mobile cache for wp rocket ->
https://docs.wp-rocket.me/article/140-wrong-display-mobile-tablet-desktop
Happy new year!
Hello,
I followed the steps Wrong display for Mobile, Tablet or Desktop. Although the computer view is normal now, the mobile theme is not active in the mobile view. After disabling the mobile theme, I enabled it and cleared the cache. But still the problem was not solved. Mobile view has computer view.
Thanks, Happy year!
Hello,
Please make sure you don’t have an object cache on the server.
Also, make sure the plugin is activated.
Thank you!
Hello,
There is no object-based cache configuration on my server. That’s why there is no object cache. So the problem has nothing to do with it. I also activated my plugin. But the problem is not solved. I am waiting for your help.
Thank you!
Hi,
So, do you want to use the mobile theme or the responsive version ?
If you do not want the mobile theme version, just disable it and clear and purge all cache, after that there should be no mobile theme version and only response version.
In case that the problems persist, we’ll like to check it as admin, for this please contact us at contact@tagdiv.com and provide wp-admin access. Include the link of this conversation.
Thank you!
Hello,
As the problem persisted contact@tagdi.com I contacted you from your e-mail account. But I haven’t received a response yet.
Thank you!
