I’ve ran into a “There has been a critical error on your website.” on my staging site for my blog. I had been building the site for weeks without any problems and then suddenly I can’t access the theme panel, can’t access Cloud templates, the site is down and nothing works.
I’m running on WordPress 5.5.1 and the System status is green. Not a plugin conflict case as only tagDiv plugins are in use.
I hadn’t been aware of the compatibility issue with 10.3.7 before this problem appeared. I rolled back to 1.3.6.1 but the problem persists. Reinstalled the theme and plugins, cleared the cache and still can’t access theme panel or Cloud templates.
Some improvement did happen with the rollback. The site is up, I can access the Composer and even edit the templates by accessing them through the site while logged in and the top admin menu. I can even use the Cloud library the create new templates but I’ve got no way of assigning them as I can’t access theme panel. And the Cloud Templates menu is as broken as ever.
I’m fresh out of debugging ideas. And as my staging is on Blogvault, it’s the kind that will expire in a few weeks. As I can’t merge an incomplete site, much less a broken site, I’m in a bit of a hurry. Any ideas?
Hi,
Usually this can be fix using the indications from these articles:
-> https://www.webfulcreations.com/there-has-been-a-critical-error-on-your-website/
-> https://www.wpfixit.com/wordpress-error-there-has-been-a-critical-error-on-your-website/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower if those are already with the values from our guide, please double them, and follow all steps.
Let me know the results!
Hi,
My settings are double to the required deleted extra plugins and themes and I’ve purged the database. I even upgraded my webhosting solution to handle more traffic. I got an error message by enabling debug in wp-config.php. Now as I try to enter either Cloud templates or Theme panel I get this error:
“Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 15009720 bytes) in /home/gastror/www/wp/wp-includes/wp-db.php on line 1999 ”
Hi,
Usually allowed memory size is when the wp memory limit is to low, make sure that you have set the theme requirements as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also because you have some many tags is possible to need at list double of wp memory limit.
If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Hope this will help you!
Let me know the results!
Hi,
I tried raising the memory limit to 512MB but it didn’t fix it. I’ve sent contact@tagdiv.com a message with login credentials a few days ago but as the site was down then the issue was left unresolved. No the site is up with the error persisting. There’s more info about the case in the email as well as the link to this thread.
Hi Gastrodontti,
I just let my teammates via email to know about this problem, they will search for your email and check to see what is the problem.
As I know the memory limit was raising to 1G because you are using some plugins like Slider Revolution that need only for it 256M. After the memory limit was set to 1G the problem was solved!
If there is still a problem, please let us know!
Thank you!
