Custom label not on flex blocks?

Posted in: Newspaper
Post count: 242

Hello

On the 11.4 changelog – it says that the new custom label feature ( extra label ) is on all flex items

But on my update it only appears in the TDC settings for flex grids – not flex blocks – am I missing something?

Thanks

Pat

Post count: 27744

Hello Pat,

You can set the custom label in the posts -> https://i.imgur.com/gTtAQRv.png and this will be displayed for Flex Block and Big Grid Flex -> https://i.imgur.com/3Uop58r.jpg

Thank you!

Post count: 242

Thanks Anamaria

But it isn’t on Flex Blocks – only on Flex Big Grids?

I understand it and it works on grids – but there is no option in ‘Layout’ on blocks like Flex Block 1 for example for the custom label

Pat

Post count: 27744

Hi,

The option is available on all flex blocks -> https://i.imgur.com/BtvJLEy.png -> https://i.imgur.com/BtvJLEy.png

Thank you!

Post count: 242

The option isn’t available on my composer options for any Flex Block – only for Flex Grids

See this one for Flex Block 1

Version is 11.4.1

Post count: 27744

Hi,

Please provide a video.

Thank you!

Post count: 242
Post count: 27744

This is a strange situation because I made a test, and for me works well -> https://www.screencast.com/t/GcShysiNau please if you can do a test using the theme plugins, clear all cache and see if the issue persists.

Let me know the results!

Thank you!

Post count: 242

It’s a child theme after TagDiv customisation work, but has always updated ok with other recent updates – could that be the issue?

Will do the plugins check as soon as I can Anamaria

Post count: 242

Hi Anamaria

No plugin conflict I can find

One strange thing is that the custom work from Tagdiv adds the ‘live category tag’ options to all flex blocks – this new label should appear near to that menu item that I have on my theme – but doesn’t

The Big Grids do not have the ‘live category tag’ option from TD custom work, but the new label option DOES appear on FlexGrids

As I said though the custom work was a few updates ago and all has been fine until this improvement

Cheers
Pat

Post count: 242

It also shows on Post Loop – so it’s just all Flex Blocks where it does not show

Thanks

Post count: 27744

Hello,

We can take a look at this. Contact us via email at contact@tagdiv.com and provide the following:
– wp-admin (URL and credentials)
– cPanel (URL and credentials)
– a link to this topic to identify you

Thank you!

Post count: 242

Thank you all emailed

Post count: 242

Hi Anamaria

I had an email from support and replied to it – but they think that the TagDiv customisation work has stopped working – that is not the case, the customisation works well.

To note: Custom label works on post loop and big grid flex – does not work on Flex blocks –

I can’t find their email to me from this morning or my reply to them – can you see if yourself and / or Simon – Bogdan have received it – I also reserve the video from this forum which shows the issue
Thanks

Post count: 242

*re-sent the video

Post count: 21065

Hello Pat!

If you sent an email, then we will take a look and reply to you as soon as possible.
Please continue the discussion via email.

Thank you for understanding!

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