Hi, I’m trying to replace the default image in homepage’s hero banner but was not able to do so.
There are JS errors in the console. See the video below (Sorry for my slow internet connection, please start at 00:30)
https://www.loom.com/share/f8a4e502870f4cc7bf3040295cd8eeb5
Already checked the requirements and all checked.
Please help.
Thanks!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Like I said, the requirements are all checked.
I think the td composer plugin is buggy at the moment.
This is a newly created site with just newspaper theme installed (including plugins).
No other plugin is installed.
We are using the latest version of WordPress(5.5)
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
