pls kindly check the msg blow what siteground representative and I deal
with issue these days so that site has been stopping
running we;;thanks;;if you need id and password to check site’s backend where I’d love to
ME=
sean huang: front page shows white blank….
sean huang: This question is related to website: twasiatimes.com
siteground=>
Boris D.: Hi there.
sean huang: HIHI
Boris D.: I see the message. When was the last date the website was working fine and the front page was showing fine?
sean huang: two days ago i think
sean huang: the day before yesterday
sean huang: now is tuesday evening
sean huang: sunday afternoon happened suddently
sean huang: then contact support near midnight
sean huang: and recovered after dealing with plugin
sean huang: monday near noon time
Boris D.: In this case the fastest resolution option is to do a backup restore to the last date when the website was working fine. This is most likely caused by a wordpress or plugin update. It is best to do the restore.
Boris D.: The restore is done from Site Tools > Security > Backups
Boris D.: The full guide on how to do this is here http://www.siteground.com/tutorials/getting-started/backup-and-restore-tool/
sean huang: it ‘s weired again , yet me and the support from siteground cant find out the reason
sean huang: then this morning it sunddetly revocered for a short while
Boris D.: This type of issue can be caused by the current them you are using so it is a good option to contact the theme developers as well.
sean huang: in the afternoon shows two paragraph agout :: Warning: fopen(/home/customer/www/twasiatimes.com/public_html/wp-content/plugins/ultimate-amp/ultimate-amp.php): failed to open stream: No such file or directory in /home/customer/www/twasiatimes.com/public_html/wp-includes/functions.php on line 6109 Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/twasiatimes.com/public_html/wp-includes/functions.php:6109) in /home/customer/www/twasiatimes.com/public_html/wp-includes/pluggable.php on line 1296
Boris D.: I can verify on a server level we are not the cause.
sean huang: and few hours ago, it became blank again lol
sean huang: ohoh got it
sean huang: anything i should do after restore?
Boris D.: It is good to clear the cache from Site Tools > Speed > Caching and also clear the cache on your browser.
Boris D.: Still, even after that it is worth to report this issue to the theme developers for the theme that you are currently using.
sean huang: ok, keep in mind
Boris D.: They could have a fix.
sean huang: yup , especially a paid theme
sean huang: what and how should i let them kniow ? there isnt a code, sth like this
Boris D.: just let them know what you have told me
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
