Hello, could you help us – because our website http://www.cidademarketing.com.br when accessed through the edge browser – it is in mobile format. what is the reason? how to solve? thanks
with this new format – we are losing audience because all our content is not exposed in the mobile format.
I think this change started after the last theme update.
returned to normal.
however, it seems to me that there is intermittency – at times it is in mobile format and at other times it is in website format.
any bugs? other reports?
Hi,
From what I can see, you are using the mobile theme plugin, when this is used you need to have a cache that has mobile cache version – https://i.imgur.com/cPNYFsB.png – https://forum.tagdiv.com/cache-plugin-install-and-configure/
In case your cache plugin does not have this option you should disable the mobile theme plugin and use the responsive theme version.
Thank you!
very strange. at times on edge it is in mobile format and at other times in desktop format.
I don’t think it’s a cache and plugin problem. how to solve? can you access our website through the edge and send us a print? how to solve this problem?
I made the requested adjustment and still the error persists.
I asked some friends to test it and now I realized that in all requests the site on the desktop is in mobile format. I think this fact started to happen after the latest theme updates. how to solve? please!
the fact occurs only on the main page. in mobile format on desktop when clicking the site is in desktop format – when you return to the main page it is in mobile format. like this?
Hi,
Yes, according to your screenshot with the cache settings, this is a cache problem, the cache plugin is not correctly set, please set all the settings like in this guide – https://i.imgur.com/cDzLLia.png – https://i.imgur.com/cDzLLia.png – https://forum.tagdiv.com/cache-plugin-install-and-configure/ then clear all cache and the problem should be resolved!
Let me know the results!
the situation is intermittent – at times the main page is in mobile format and at other times it is in desktop format.
Calin, thank very much.
I made the changes and it looks like the result was excellent. I will be running new tests. cheers. thanks! thank you very much
