Error

Posted in: Newspaper
Post count: 14
abbozdag
#377899
Dec 11, 2020 at 1:16 pm

Hi,
The changes I made in the theme panel cannot be saved. Please help me.

  • This topic was modified 5 years by abbozdag.
  • This topic was modified 5 years by abbozdag.
Post count: 14
abbozdag
#377950
Dec 11, 2020 at 3:50 pm

??

Post count: 18283
Vlad S
#378232
Dec 14, 2020 at 9:09 am

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Post count: 14
abbozdag
#378277
Dec 14, 2020 at 11:46 am

Hello @Vlad S
,
Thank you very much for your interest. I did all of what you said but still have the same problem. The problem is not getting better.

A

Post count: 18283
Vlad S
#378580
Dec 15, 2020 at 9:23 am

Hello !

We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

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