Dear TagDiv Team
Pardon me, today we update the theme in our web.
but, after update, our web only displayed the header, the content all gone.
Any suggest?
Clear cache. Turn off all plugins except visual composer. Make sure you updated plugins in addition to theme.
Dear Chris
Thank you so much. Our site still not change. And we donot use cache plugin.
any suggest?
Hi nusagrunge,
Please make sure you update the theme properly using this guide(all the steps how to update from version 4) – https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update the plugins that come with the theme files from the /plugins folder. Also if you use the child theme, you have to update it as the old files modifications or custom css will not work in the version 6.
Also please provide your site url so we can take a look.
Thanks!
Dear Alin
Thank you. Our site is http://www.bincangkopi.com
as far as i know i did the instruction. thank you for your help.
Hi nusagrunge,
Do you still have issues with it? I have checked site and seems to work now – http://screencast.com/t/2Wzj0d00
Please provide more details if you still have issues.
Thanks!
Hi Alin
Yes we still encounter issue. The article that displayed only appear when we blank the content in the home page back end.
Pardon me, I forgot about this new rules of forum. If I give you our credential site, it will displayed publicly or only your team that able to view it? If I am not forgot, previously I can check in this forum features “hide message”. But now I cant find it.
Hi,
Please send an email at contact@tagdiv.com and provide wp-admin access so we can take a look, also paste a link to this topic so we can know who you are but please provide there more details as I’m not really sure what your issue is now.
Thanks!
Hi Alin
I will send to email.
Please check our web again, I sure you agree with us there is a problem.
Hi nusagrunge,
I’m not sure if Emil answered on email. Did you send the email?
I have checked your site and you are right, only the header is displayed. Did you run the script like it is specified in the documentation? It will import the theme settings, rename the shortcodes from the previous version of the theme(4).
Thanks!
dear alin
not yet, after reply this post i will send email to Emil.
About script, i have run the script. But i did not know it succed or not since nothing happen after i run it. i think it is good if emill check my backend site.
Replied via email!
