Error at zones: 6(models) : 0(dom). only using safari

Posted in: Newspaper
Post count: 5
chkuo2
#375382
Nov 26, 2020 at 11:38 am

Anyone have same situation when I using safari(macos or ios),it show the error. And this page didn’t show, but it’s ok in chrome and firefox.

Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)

  • This topic was modified 5 years by chkuo2.
Post count: 5
chkuo2
#375387
Nov 26, 2020 at 11:54 am

Update: When I stop some plugins, It’s ok in safari(macos). But weird safari and chrome of ios, don’t show the content of page(using cloud templates created).

  • This reply was modified 5 years by chkuo2.
Post count: 35449
Calin
#375528
Nov 27, 2020 at 8:51 am

Hi chkuo2,
In most cases when you get a similar message “ Error at zones: 6(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
We have a guide for how to investigate this problem and fix it -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, you can contact use via email and we can investigate the problem on your website.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thanks you!

Viewing 3 posts - 1 through 3 (of 3 total)
The forum ‘Newspaper’ is closed to new topics and replies.