1- Error at zones: 6(models) : 1(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
This message appears when i try editing to homepage with TD composer. It’s strange that getting error only on homepage editing.
I’m sure that I have accomplished all the system requirements as in your documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
I’m sure that I do not have a plugin conflict because I do not have any plugins except tagDiv ones. I deactivated child theme and cleared all cache
2- Social Counter not working. The instagram end twitter social counters were not working and the count had to be done manually.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.
Thank you !
I’m seeing similar errors on my staging server at Dreamhost (Dreampress Pro)
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.
Thank you !
Hi,
1- I am disappointed with your customer service because of your help. I already know what you wrote everything to me.
I copied the content of the current homepage and created a “Test Page 2” page and I don’t get an error when I open this page with td composer. But when I make the “Test page 2” page as Homepage, I get an error. So the problem is; can’t edit Homepage with td composer. That’s the problem!
I am not a developer, I have sent you all the information what you need, you can check everything.
I expect you to come up with solutions to solve the problem.
2- Twitter follower count doesn’t work at the moment.
We think that the issue occurred after the theme and TagDiv plugins were updated from 10.3.6.1 to 10.3.7. Because homepage can be updated with td composer when we’we back to the 10.3.6.1 version but homepage cannot be updated with td composer when we upgrade to the 10.3.7 version. We are not sure that is it about the theme update or plugins update. May be you can look to the problem in this way.
Thank you for your interest.
Hello !
We are sorry for the inconvenience !
Our team will investigate your e-mail and website and we will do our best in finding a good result for this.
We will reply via e-mail.
Thank you !
Hi,
I asked to the hosting company for logs upon your questions today. They’ve detected “ModSecurity: Output filter: Response body too large over limit of 524288” error on logs.
They said that this error was caused by the max body size value used in the newspaper software. They increased this value and the problem solved today.
Is it possible to learn why there is such a value in the newspaper?
Thank you.
Hello !
Newspaper Theme is a complex theme since it can offer so much customization. Depending on how everyone sets up their website that will increase its size. Also this depends of posts, content, images, etc.
In our documentation you can find that we do request some minimum specs from a hosting plan too so everything runs smoothly: https://forum.tagdiv.com/requirements-for-newspaper/
That is why we put so much accent first of all on the requirements because 95% of the issues are caused by low requirements or plugins.
Thank you for your understanding !
