Hello,
So I have several issues since a couple of hours ago. http://footamateurtv.com/
1) The header of the page doesn’t show anymore and seems like it has been removed: https://www.dropbox.com/s/ckdbp18w10pa2xb/Erreur%20FARM%20HEADER.jpg?dl=0
This happened after I change the Header template to Overlay and back to normal, and since then it’s gone.
2) The header doesn’t show on article posts : https://www.dropbox.com/s/1z9b2e2tim4c72i/TagDiv%20No%20HEADER.jpg?dl=0
This has never been the case, from the beginning the header only showed itself on the pages but as soon as I visit an article there is no header.
3) and then most annoyingly TagDiv Composer doesn’t load anymore : https://www.dropbox.com/s/pqz6gpq8fnbkzrq/Erreur%20TagDiv%20Composer.jpg?dl=0
This happened after I change the Header template to Overlay and back to normal, and since then it’s gone.
Can someone help with these issues?
On other website I’ve created with WordPress and Newspaper theme this hasn’t happened before.
Thank you
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello Vlad,
We desactivated all other plugins than the TagDiv ones, even TagDiv Social Counter, along with clearing our caches but sadly without any luck. TagDiv Composer doesn’t load when we press the button “Edit with TagDiv Composer”.
Here are pictures of the system status:
https://www.dropbox.com/s/v88l9krwd2hh1a9/Newspaper%20Status.png?dl=0
https://www.dropbox.com/s/i0ap90q00xfvacm/Newspaper%20Status2.png?dl=0
as for the link to the website : http://footamateurtv.com/
Thanks for your help because indeed because of this we can’t finalize the website and launch it.
Have a good day
Hello !
We need to take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 24 hours.
Thank you !
