Hello,
I have a problem when I try to change the banner image trough TagDiv composer. It won`t upload new banner image, it is .jpg with the same dimensions. I managed to change the banner by replacing original .jpg file via FTP, but that is not the solution.
The message is “Invalid data Current state has involved an issue. You could try an UNDO operation….”
Screenshot: https://drive.google.com/file/d/18_wsNxNmmjho8GE9i9t5U_46BiVYBaTG/view?usp=sharing
Can you please help me to solve this?
Thanks.
Anyone? I should solve this today because you don`t work in next 2 days…
Thanks!
Hi blicnews,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive
Let me know the results!
Thank you!
Hello,
I have already tried to deactivate all plugins, server requirements are OK, we use VPS with 16cpu`s and 32GB of RAM memory. Allow_url_fopen = On is OK, solved that a few days ago, there were some problems with changing logo so I had to enable that option.
This options works in Cloud templates (for example 404 page, screenshot: https://drive.google.com/file/d/18mIwp0ne3M-n_o4-HMxMZrFKtOT3wmlU/view?usp=sharing ) but I can not change the banner image at homepage.
We use London News Pro demo theme.
Thanks!
Hi,
So this problem appear usually for header, then please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello,
I will contact you as soon as we finish our migration to the new hosting provider. It should be done today till the end of the day.
Thanks!
Hi,
We’ll check our emails and we try to check the problem as soon as possible.
Thank you!
