hi I have recently changed the prebuilt theme from black pro to influencer pro after installation, when I go to the tag div editor, I am getting this error, as shown in the screenshot I am unable to edit any page
Errors at columns elements: 3(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
2nd issue
when I click any categories, no content is shown as I should show when I preview the theme before installation attached screenshot for this issue
3rd issue
my website is still appearing on the same old black pro theme if I access it normally if I access it through the admin pannel it shows me the influencer theme I have already cleared cache change browsers but nothing happen
see screen shot for reference
https://tinypic.host/i/oGOmfu
https://tinypic.host/i/oGOC3x
website: http://www.adeeali.com
please advise how to solve these issues
Regards
Hello,
1. The “Errors at columns elements: 3(models) : 0(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” most of the time the problem is from a shortcode that is not compatible with our theme or a plugin conflict, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
If is only for one page or a cloud template (it can be on the header or footer, you can change them for tests and see if the problem persists), this is from some settings/shortcodes set on it and it can be fixed using the page revision.
2. From what I understand, you had a demo and then installed another, in this case, all the content that came with the first demo is deleted (posts, pages, categories…) – https://forum.tagdiv.com/installing-demos/
“VERY IMPORTANT! If you choose to install a pre-built website with content, do not edit the content and use it as your site content! The pre-built website content will get removed when uninstalling the theme or switching pre-built websites. If you want to keep the content as your own, please create a copy of the page and use the copy as your content.”
3. If this situation only occurs when you are not connected, it is most likely related to the cache plugin, it still delivers the cache before you change the demo on the site
Thank you!
Hi Calin, thanks for your reply I have made a video for the issue I am facing. Please have a look and advice I have already cleared the cache from everywhere but the problem still the same
I already have content on my website and I install the design only your urgent reply to solve the problem will be highly appreciated
website link http://www.adeeali.com
Hi,
Finally, I see that the problem is solved https://i.imgur.com/trT0Stq.jpg sometimes there are certain caches or object caches that are difficult to clean and the problem is solved when they are automatically deleted and new ones are created.
Thank you!
