Hi, I’m encountering the following error when modifying a published page, when i try to modify the same page in draft mode, there’s no problem at all. I’m following this link: https://forum.tagdiv.com/cloudflare-cdn/ and trying to convert it for my Cloudfront configuration but it doesn’t solve the issue, it returns 503 when appears in the URL instead, could you assist me in this issue? Thanks in advance.
Error at zones: 6(models) : 4(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
Hello,
Please let me know what php, WordPress and theme versions you have.
Please tell me where it only appears on one page or the entire site. Did you add any code or elements from another plugin?
Please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.
You can try to revert an old revision on a page/template -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
Thank you!
Hi Anamaria,
I’m using php 8.1.29, WordPress version 6.6.2 and Newspaper version 12.6.7.1726568952.
The issue appears in every published page of the site, and I didn’t add any code nor elements from another plugin.
Kind regards
Hi,
I think that you have a plugin conflict there. Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Thank you!
Hi,
I’ve created a new database with no other plugins except tagDiv ones, with the main them and no cache and the issue persists. Any idea?
Thanks in advance:)
Hello,
We need to investigate this issue.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hi,
in the support email told us that the problem was due to the permalinks, the solution is to apply this line in our nginx.conf:
“try_files $uri $uri/ /blog/index.php?$args;”
It has not worked, we have reported it but we did not receive a response, could you help us?
Thanks in advance
Hello,
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 16:30 PM
Thank you for understanding!
