Errors at columns elements: 3(models) : 4(dom)

Posted in: Newspaper
Post count: 228
itgrcapitallink
#342687
Apr 23, 2020 at 5:13 pm

I can’t edit the Home Page.

I get error “Errors at columns elements: 3(models) : 4(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” If I ll click Undo operation I lose everything.

What can I do?

Post count: 18283
Vlad S
#342790
Apr 24, 2020 at 9:52 am

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 228
itgrcapitallink
#342815
Apr 24, 2020 at 10:40 am

I deactivate the whole plugins except yours, activate the main theme – not the child and the error remain.

From the System status all the fields are green.

Can you fix it or do I have to create a new Home Page?

Post count: 18283
Vlad S
#342873
Apr 24, 2020 at 1:36 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that due to the high amount of support requests anwers can be delayed up to 48hrs !

Thank you !

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