Hi,
we just upgraded the theme to v10.4 and started using the TagDiv Composer.
We copied some widgets written in raw HTML code into our homepage and single posts template, but we encountered this error: “Errors at columns elements: 4(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”.
Now the TagDiv Composer editor is stuck at the error and doesn’t allow to add, edit or remove elements.
We’d like to remove the last HTML widget we inserted that caused the problem, but we can’t for this reason.
How can we solve this issue to get the composer working again?
Best regards
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
Thank you!
