Hey support team,
Im pretty new to working with TagDiv so hopefully my issues are pretty simple. The site I am working on is gephardtdaily.com
Whenever editing a page, even if its a brand new page I receive the following error message
Error at zones: 6(models) : 7(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
Ive tried disabling plugins looking for any compatibility issues, but I haven’t found any success. If I do try to edit a page using the TagDiv Composer, it will not allow me to drag and drop elements into my page as intended. I can click on the elemenets and almost “leaving the element behind” it will barely move off the sidebar.
Will happily do any troubleshooting necessary!
Hi,
Most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page, the next time when you try to edit it, you’ll get that error. The most simple and fast way to resolve it is to use a page revision – https://wordpress.com/support/page-post-revisions/ now if the problem is on all pages most of the time this problem is related to the cloud header and cloud footer (set a default one in the theme panel – https://i.imgur.com/VKTq62w.png and check if the problem persist, if not, then the problem is related after the last changes to the header or footer)
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.
Thank you!
