Excerpt Lengths Not Honored

Posted in: Newspaper
Post count: 22

This is a snippet from my home page:
https://www.screencast.com/t/PvE4SRFJkZ

And the settings and content length for the Flex Block 4 containers:
https://www.screencast.com/t/3mooo2lWaVtU
Excerpt length is currently set to 50 words (the short column in the screenshot is 54 words)

This has happened on a few different occasions, in other locations as well.

Excerpts were working on the homepage earlier, until I mass disabled and selectively enabled plugins, to help document and log issues for separate issues to a 3rd party plugin vender.

No caching in is present wordpress, and varnish is disabled on the server until until after I’ve done testing and modding setup.

I’ve killed off posts and recreated with no change.

As a test, I’ve also attempted utilizing a 3rd party plugin WPKUBE – Advanced Excerpt where is excerpt length is set to 10 words. Any other options offered by the plugin are not being recognized (ie custom “read more” link).

Post count: 18283

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 22

Thank you, Vlad

To confirm, system requirements fall within tagDiv’s requirements:
wp: 5.4.1
php: 7.3
mysql: MariaDB 10.1.43

as of 2020.04
nginx: 1.14.1
apache: 2.4.25-3
apache modules (mod_rewrite exists as rewrite_module): https://www.screencast.com/t/gIi6gKRod

Memory I set to 128MB after deploying the server.

All plugins disapled, excepting tagDiv’s, enabled main theme from child theme, no plugin cache, reset memcached on server, cleared browser(s) cache and history, and tried again. Issue persists.

I’m using Flex Block 4.
Module Flex 1, I can adjust title length (I believe was able to adjust previously as well), however excerpt length adjustments have no effect on article content lengths.

Module Flex 4 will adjust title length (was able to adjust previously as well), excerpt length not expected, so except length adjustments displays no effect

Post count: 6

Hi,

The same issue happened to me also and I was able to fix it by clicking Excerpt off from pre-made style presets. Don’t know if this has anything to do with your situation, but it’s worth to try.

https://www.screencast.com/t/xHoWaYgms

  • This reply was modified 6 years by janne-l.
Post count: 22

Thank you, janne-l, that’s a cool little trick I wasn’t aware of. While you didn’t actually solve the problem I posted… you helped clue me into a major part of the functionality of the theme I wasn’t aware of, and helped me a ton anyway.

I can disable the excerpt entirely… but unfortunately does nothing to help adjust the length of the excerpt (ie turn off, turn on, adjust excerpt length – or turn off, adjust excerpt length – or turn off, adjust excerpt length, turn on)

  • This reply was modified 6 years by xochipelli. Reason: Properly thank poster for how she helped with other theme functionalities
Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 22

I’ve nailed down the issue, ran two tests to confirm and both displayed excerpted results.
Seems like html markup in the posts is keeping the theme from creating excerpts.

Wondering if tagDiv might have recommendations for managing html markup in posts and managing excerpts?

Post count: 18283

Hello !

You can use the Code editor for markups: https://i.imgur.com/TTZlVSZ.png

If this is not what you need let us know what markups you use.

Thank you !

Post count: 22

The fix yesterday isn’t working today.
Created new vid, and replied to eMail thread.

Basically, today, editing existing posts (taking html content and replace with its simple text version in the same post) isn’t working. However, creating new posts with plain text, or as html text using the exact same content as posts that are not excerpting is creating excerpted content.

Why converting html text to plain text in the same existing post is not working today as it was yesterday is a complete mystery to me. As mysterious as to why the problem is even occurring at all.

But there is obviously a problem occurring, still need to identify where and how.
Hopefully working with support through email will help identify the underlying issue.

Will report back when we discover the source of the issue.

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