Facebook share button problem

Posted in: Newspaper
Post count: 34

Hello guys,

The Facebook share button is not posting, that is, in any post by clicking the Facebook share button, open a window of the FB where shown link and then click to share in our profile, and ready. But the view in FB profile, does not appear to share.

Tested on more than desktop, over a cell phone, and in more of a Facebook account, but nothing. Don’t share.

Could you check what happens?

My site: http://proddigital.com.br/

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Att,
Rodrigo Carlos

Post count: 22421

Hi,
I have tested this and it worked for me on the first try: http://screencast.com/t/IVPUy9uh On mobile it was the same. Maybe there was a caching issue and since then got cleared. Please test this again and let us know if you still have trouble with it.
Thank you!

Post count: 34

Hi Bogdan,

When you click the button, open the popup window social that you show in the screeshot, normally.

The problem is that, in this popup window, when you click the Post button, nothing happens on Facebook, that is, no posting.

When checking the Facebook account of a friend, he receives the notification that I (my account) shared a link, and clicking to view, show that the page is not available:

“This page is not available

The link you followed may be broken or the page may have been removed. ”

I understand that by clicking the compartilher button of the FB and FB popup window open, from there the process is done by Facebook. So, so, I thought it was a problem with Facebook. However, I tested it in more than one FB account and it’s not posted.

I also made tests sharing posts from other sites, and this problem does not happen, it is usually shared.

This problem is only happening with the share coming from my site.

Will you be going on a site permission problem?

I appreciate.

Post count: 23312

Hello rodrigocarlos,

I have checked some URLs from your website and I saw that some are posted on Facebook and others do not, as an example this one -> http://proddigital.com.br/play/esportes-fitness/q48/como-reduzir-6-cm-de-barriga-em-apenas-40-dias/
Please notice that our theme does not have any influence for your posts when these will should display on Facebook. The theme only takes the link for your posts and puts it on Facebook….For more information about this process, please consult our documentation here -> https://forum.tagdiv.com/facebook-share/
Another thing that could cause this type of issue should be your untested plugins or your additional customizations if you have something like that. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem will still persist, you can try to make a new clean install from scratch and install only the plugins that come bundled with our theme.
Please notice that our theme is fully tested with Facebook and as you can see in our demo preview, the Sharing on Facebook work as propelry -> http://demo.tagdiv.com/newspaper/15-grooming-techniques-every-man-needs-to-know/

Thanks for your understanding!

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