"Failed to update the entry in the database"

Posted in: Newspaper
Post count: 20

Hi tagDiv! When I want to change (in the tagDiv Composer) the address of an item on the main page, I get the following error message:

“Failed to update the entry in the database. Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”

Can you help me what the problem is?

thank you,
Ilona
https://filmsor.hu/

Post count: 21065

Hello Ilona!

Please provide more information about your issue(what exactly did you insert in Composer), screenshots or videos in order to help you efficiently.

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Post count: 20

Hi, Bettina

I just want to rename a column title from premiere to Netflix. Then I get an error message: https://www.screencast.com/t/nR0l4ENFOM2

thank you,
Ilona

Post count: 21065

Hello Ilona!

Try to re-add this element and type there the subtitle text.
Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.2).
Delete and re-install the TagDiv Composer plugin, try again that element and see the results.

Thank you!

Post count: 20

Hello, Bettina,

I have tried all variations, unfortunately it does not work. Not only on the main page, but when I want to change my name in the imprint (I got married today 🙂 ), I get the same error message.

thank you,
Ilona

Post count: 21065

Hello Ilona!

Congratulation! Happy Married Life!
Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and more information with screenshots, so we can investigate more into this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Post count: 20

Hi Bettina,

Thank you very much! 🙂

To summarize the problem is that when I want to change something (a text or a filtering on a category, actually anything, but I wanted to have these specifically) on the website with Composer, I get the following error message:

“Failed to update the entry in the database. Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”

I didn’t have this problem before, the template worked perfectly (which I love) and unfortunately I couldn’t find a solution to solve it.

I will send you the access details by email.

Thanks for your help!

thank you, Ilona

Post count: 21065

Hello Ilona!

If you sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

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