"Failure to open" error messages

Posted in: Newspaper
Post count: 2

For the last week, I’ve had the following error messages appear when I’ve logged on in Firefox and Google Chrome to upload fresh content:

Warning: include(D:\Hosting\x5c13402036\html\x5cwp-content\x5cthemes/Newspaper/images/pagebuilder/proxy.php) [function.include]: failed to open stream: No such file or directory in D:\Hosting\13402036\html\wp-config.php on line 5

Warning: include() [function.include]: Failed opening ‘D:\Hosting\x5c13402036\html\x5cwp-content\x5cthemes/Newspaper/images/pagebuilder/proxy.php’ for inclusion (include_path=’.;C:\php\pear’) in D:\Hosting\13402036\html\wp-config.php on line 5

I don’t know what these are or how to fix them, but they are preventing me from updating my site. Started 10-12-2016. Worked fine the previous week (10-06-2016).

The site works fine. Hosting fees are paid up to date.

Any ideas?

Thank you.

Post count: 9544

Well, if you look at line 5 of your wp-config file, what’s there?

Perhaps a link to your dbase or directory no longer there, old caching setup, etc.?

If so maybe your “dbase is going away” — or trying to write to folder not actually there anymore?

If you already looked at your wp-config.php file…..

a) check system status in theme panel
b) check error logs on your hosting setup/account
c) increase default memory for WP, if not already done so in wp-config.php
d) optimize your dbase with wp-optimize

(etc.)

(( I don’t work here, just some advice. )) 🙂

  • This reply was modified 9 years by simchris.
Post count: 6535

HI

Thanks @Chris for your help!

@JimReser
the wp-config.php is a core file from WordPress and the theme don’t make any changes in it. Try to deactivate all plugins except Visual Composer, clear all caches, purge the cdn files if you’re suing then test the site again.

Thanks!

Post count: 2

OK, all probably good advice. But. The error message refers to a problem on line 5 of a file that is not on my computer in a drive I don’t have. I believe it is on my hosting company server. “Clearing the cache” sounds good, but I don’t know how to do this. “Purging cdn files” seems straightforward. Also don’t know how to do that. My web site designer is struggling with this same issue on another wordpress-themed site (not Newspaper) and we believe it came about as a result of the recent WordPress update. Is there a Newspaper update I should have that will resolve this issue? The site is http://cortezcoffeebreak.com .

Thanks.

Post count: 22421

Hello,

You clear the cahe from the cache plugin that you use and purge cd files from the cdn server settings if you use a cdn server. Plugin conflicts can be the cause for such errors or theme customization. We suggest only using the tested plugins: http://screencast.com/t/P7Z75r8deha and try ti restore the theme to it;s default code. Try to re-update even if you have the latest version. Replace the theme files to be sure you remove any modification. Use this method and choose ftp not the wordpress or automatic process: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

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