Favicon isn't changed, even after a few months

Posted in: Newspaper
Post count: 20

Hi,
I followed the instruction to change the favicon through theme panel > header > logo & favicon however it isn’t changed until now (I changed it since a few months ago, maybe ~2 months). My website favicon is still having the old favicon.

I followed the size 16x16p through the edit-image option, click update, but it isn’t changed to the new favicon logo. Could you help? Thank you.

Kind regards

Post count: 18283

Hello !

Please make sure that you have cleared your cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Also please provide a link to your website

Thank you !

Post count: 20

Hello Vlad.

Thanks for the advice, I did as per the article you shared, and also cleared the cache on my chrome. Turned out, the favicon is still not changed, the website address is seitimes.com. Should I wait for a few hours until it will be refreshed by the system?

Kind regards

Post count: 18283

Hello !

This is how your favicon looks at the moment: https://www.screencast.com/t/Y55QSumL I presume it should look like your avatar here right ?

Thank you !

Post count: 20

Hello Vlad, thank you for your response (and sorry for my late reply).

Correct, my current favicon is my old logo, and the new logo is my avatar. Any workaround I should do? I had uploaded the new logo on the theme panel, still no changed.

Kind regards,
Tulus

Post count: 18283

Hello !

This is an unusual issue. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Post count: 20

Hello, just want to update here, my favicon has changed in a different way. After I logged in to my wp-admin page, in the top bar, there’s a “customize” icon >> site identity >> site icon >> change image >> publish.

It’s changed now, thank you @vlad for responding.

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