Hi,
I followed the instruction to change the favicon through theme panel > header > logo & favicon however it isn’t changed until now (I changed it since a few months ago, maybe ~2 months). My website favicon is still having the old favicon.
I followed the size 16x16p through the edit-image option, click update, but it isn’t changed to the new favicon logo. Could you help? Thank you.
Kind regards
Hello !
Please make sure that you have cleared your cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Also please provide a link to your website
Thank you !
Hello Vlad.
Thanks for the advice, I did as per the article you shared, and also cleared the cache on my chrome. Turned out, the favicon is still not changed, the website address is seitimes.com. Should I wait for a few hours until it will be refreshed by the system?
Kind regards
Hello !
This is how your favicon looks at the moment: https://www.screencast.com/t/Y55QSumL I presume it should look like your avatar here right ?
Thank you !
Hello Vlad, thank you for your response (and sorry for my late reply).
Correct, my current favicon is my old logo, and the new logo is my avatar. Any workaround I should do? I had uploaded the new logo on the theme panel, still no changed.
Kind regards,
Tulus
Hello !
This is an unusual issue. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.
Thank you !
Hello, just want to update here, my favicon has changed in a different way. After I logged in to my wp-admin page, in the top bar, there’s a “customize” icon >> site identity >> site icon >> change image >> publish.
It’s changed now, thank you @vlad for responding.