Dears Sirs,
I noticed a problem in the display layout featured video from a mobile device.
Using layout 9,10 and 11, featured appear bad to mobile. You see a black halo that covers more than half of image.
I noticed that it’s not just my site but also the default theme.
It ‘a problem to be solved as he is very bad, you can not see the photos featured in.
Thank you
Hello,
Please provide an example of this issue so we can see it. WHere is the default featured video not showing up properly?
thanks
Hello,
is the last item inserted “THE AMAZING ADVENTURE YOU CAN DO ONLY IN A LOFT ON WHEELS”.
From mobile image featured in home page is not displayed correctly.
The same problem I see him on your default theme.
Thank you
Now I have included another article, again using the layout No. 10, the same problem, the two featured top are black, do not see the image.
Thanks
Hello SpiderSeo,
I have checked this post on mobile mode and I did not saw any problem with the featured image. The video still work as expected, as you can see here -> https://www.screencast.com/t/JSPp9IYZv -> https://www.screencast.com/t/Wnf5eOl8 Where is the problem? If you need more assistance in this regard, please provide more information about this, so I will be able to provide a more accurate response.
Thanks for the message!
Now you can not see the problem because I added two other new post.
The problem occurs in the featured BIG GRID (in my case the Big Grid 4): using the post template 9, 10 and 11, the images in the BIG Grid, are not displayed correctly (they are covered by a black halo). I also noticed the problem on a site of another customer. Unfortunately I could not take a picture to my phone in the past few days otherwise I would have sent.
If you do not solve this problem I will never use the 9,10 and 11 template.
The theme is very nice and you are professional but I have no problems every day!
Another problem: I installed a premium plugin for the management of social networks, use two different versions of bars, one for the desktop version and one for the mobile version. The mobile version sometimes it works and sometimes not, sometimes in some post work and others do not (mobile I do not view the desktop version). I can not understand, there is something wrong.
Thank you
Edy
If you check on your demo http://demo.tagdiv.com/newspaper_video/, with my phone I see the same problem
Here is the big grid on mobile: https://www.screencast.com/t/ld3ByVy5U8
here is post template 9: https://www.screencast.com/t/9165gpl9
here is post template 10: https://www.screencast.com/t/C61ElDyFcD
and here is post template 11: https://www.screencast.com/t/yxJiggaW
I cannot see any black halo you mention. Please provide an example of this as I cannot see any issue.
As for the mobile issue, If you are using wp super cache please note there is a problem in the plugin causing a bit of an issue. Please check this topic: https://forum.tagdiv.com/topic/mobile-theme-problems-3/
Thank you!
Now, social counter of facebook, does not update the fans …. bah!
I’m tired…..
Please use this guide to properly set up the facebook counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Also your page has to be public and if you have an ID that has a large number attached to it, then you should only use the number in the facebook id field.
I hope this helps.
Thanks.
I removed wp super cache.
The problem with the big grid display, coming from my phone, today I did a test with another phone and was fine.
The facebook counter has been updated.
They remain, however, of the banner display problems, from mobile. As for the bars of social networks, sometimes they appear and sometimes remains is the empty space. …. Would seem to problems related to cache, currently use some cache made available by the hosting provider … (I always used on all sites and I’ve never had any problems)
Thank you
Hello,
Please disable any at all cache provided by the host and use wp super cache and these settings because these are the recommended settings in our theme:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello,
but in previous messages you have told me to disable wp super cache!
“As for the mobile issue, If you are using wp super cache please note there is a problem in the plugin causing a bit of an issue. Please check this topic: https://forum.tagdiv.com/topic/mobile-theme-problems-3/”
Thanks
Yes but the plugin was updated since then. It was a temporary issue in the version that was working at the time. Since then wp super cache has been updated and the issue was resolved.
I did not say to disable the plugin , I just told you about the issue it had at the time
Thank you!
I activated the banner for template 11, it looks good on the desktop.
One mobile, it placed between the title and video which doesn’t look good and confuse the viewer.
How can I make the banner goes after the video?
Thank you
Hello,
Please provide a link to your site so we can inspect this. The banner on our tempalte style 11 is not visible on mobile: https://demo.tagdiv.com/newspaper/td-post-how-to-make-a-perfect-caffe-macchiato-video/
Thank you!
If you view this in mobile device the banner will be on top of the video player.
http://www.nguoi-viet.com/diem-tin-buoi-sang/diem-tin-buoi-sang-ngay-10-thang-3-nam-2017-2/
Hello,
On a mobile phone the ad does not show up at all. If i drag the screen it does: https://www.screencast.com/t/bUCCMpk79ilO
But on the actial device the ad is below the video: https://www.screencast.com/t/nrNuRsLN
Please test again from a mobile device and not by dragging the screen to a mobile size as that does not count.
Thank you!
