Hi team
When I create header template in cloud library and saving them on my website, the font is not change after I view that template. When I saving my header look like:
https://www.screencast.com/t/KY6nsyQjk
When I view this header:
https://www.screencast.com/t/RJreVsCJ0X9
Please help me.
Thank you
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Thank you!
Hi calin
I already deactivate all non theme plugin and clear cache on the browser, but the header font won’t change. and I also update newspaper version from 9.6 to 9.6.1, but the issue is still there, After I import the header template and save it, when I want to back to dashboard, the pop up show and tell me that this header template is unsaved. Please help me. 🙁
Thanks
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Thank you!
Hi @calin
Sorry you sound like a robot, I already do that thing, every requirements is work fine in my website, see:
https://www.screencast.com/t/ufVZK99eH6
https://www.screencast.com/t/JJ9z8sgMotpE
Please I need the font work on my custom header template. 🙁
Hi,
I made those changes and for me is working -> https://www.screencast.com/t/kF5mSD3h -> https://www.screencast.com/t/H6e8qh1Qz46
You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi @calin
I already try it, but the font is still not work in header template at my website. I already send email to contact@tagdiv.com.
Please fix my issue.
Thank you and best regards. 🙂
