Just noticed that our footer has suddenly become full width with some formatting changes without making any config updates at our end. Was there any code change done on Newspaper theme’s backend ? Please mention if we can make any changes in theme panel or custom code to restore it back to its original template.
Thanks.
Just go to Newspaper>Theme Panel>Template Settings and under “force full width” set the Footer option to ‘no stretch’. Hope that helps you out.
Thanks. That’s all set already, we never changed “no stretch” option.
Seems something is wrong in the HTML, the whole footer content is outside of the container that would limit it accordingly. That should be fixed by reinstalling the theme, try that if possible and the issue would be fixed.
Done that, it didn’t fix the issue. Any other suggestions ?
Still not sure how the entire footer content would slip out of the container without us making any code or config changes at our end !
Tried everything including resetting the master settings from Theme panel, reinstalling the theme and plugins a few times, clearing the cache and other settings. Nothing works.
Had to restore the backup to get things going for now. Something is messed up in Theme config/code as the theme panel hangs while saving any settings for footer/ads etc..
While the Theme version is 8.7 with associated plugins re-installed, theme panel still shows 8.6 and suggests to update theme with plugins. Could it be a caching issue ?
We can set up a temp login for you to investigate and fix the issues ASAP instead of experimenting with your theme’s code/config & endless re-installs.
If the theme panel or theme system status is displaying a different version than the one you have installed, then the theme did not install/update properly. Best way to install a theme would be by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The old theme has to be completely overwritten, or removed and replaced by the new theme. Then this will be visible in the theme panel or system status, the version should be the one you installed.
It is also important to have enough resources allocated
– https://forum.tagdiv.com/system-status-parameters-guide/
This usually fixes hanging issues with the theme panel.
Please try and reinstall the theme by FTP if possible, then check if there are any problems. Let us know.
