Dear Newspaper support team,
We are having an issue on the following website:
https://zeleneprice.info
The front-end is not loading properly in certain moments, both on Google chrome and Safari, and mobile devices. We couldn’t distinguish what causes this error, as these issues appear to happen randomly from time to time.
We have seen a few scenarios:
– Page not responding at all
– Blank page
– Page loading very slow
– Page displayed in broken layout
Please let us know what could be causing this problem and how we can solve it.
Best regards,
Dragan Gucunski
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Dear support team,
we have gone thru all the recommended steps and are still facing the same issues.
When we deactivated all the plugins, the problem is still there.
Likewise, when we deactivated the Child theme, the problem is still present.
Only once we changed the theme from Newspaper to Twenty Twenty-One , all issues disappeared.
With Newspaper theme, the page is still loading very slow, it seems to load all the content but in the background is still processing, trying to connect, so the menu doesn’t load for several minutes or not at all.
Also, when we go to the theme panel in backend, we see the following error:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 4193088 bytes) in /home/zelene/public_html/zeleneprice.info/wp-includes/wp-db.php on line 2056
Postoji kritična greška na vašem veb mestu. Molimo vas da proverite sanduče svoje upravljačke e-pošte za uputstva.
Saznajte više o otklanjanju grešaka Vordpresu.
Warning: error_log() has been disabled for security reasons in /home/zelene/public_html/zeleneprice.info/wp-includes/wp-db.php on line 1489
Warning: error_log() has been disabled for security reasons in /home/zelene/public_html/zeleneprice.info/wp-includes/wp-db.php on line 1489
We are sending you the System Status Tab screenshot below.
We hope you can help us solve this issue.
Hello !
We need to take a look and see what can be done there to see if a fix can be done.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !