We use a gif as a featured image.
It worked for one post. Featured Gif was showing in thumbnails and everywhere.
But creating another post with a new Gif, same size, same post style, new one became static everywhere.
We googled with solutions like using full width; which is for post image only.
Now can’t figure out how to get the Gif to work as a featured image and in thumbnails too?
Is it the way we upload it?
Why does one post accepts gif, and the other doesn’t?
Any kind of help will be great.
Thanks!
- Gif Working: https://rebrand.ly/allabouterp
- Gif not Working: https://rebrand.ly/elementscrm
Hi,
Please try to re-upload the gif in the media library, because seems because there seems to be a problem with it -> https://i.imgur.com/eMXbYbM.png
Thank you!
Hi Anamaria,
I tried that already, the newspaper is automatically resizing it.
What I did was changed the dpi to 72. even though gifs don’t have dpi..
and disabled 1068*0 thumbs from block settings in the themes panel.
Though it’s showing on post page now, but not on other thumbs on the homepage.
I am also not using any plugins that changes images.
Hello,
I just did a test with your gif and for me works -> https://www.screencast.com/t/cnzXs4IZ
Please clear the cache.
Thank you!
Can you share these settings?
and
maybe something wrong on my side then?
Hi,
Yes -> https://i.imgur.com/gZVK91U.png -> https://i.imgur.com/q6BugZH.png
Let me know the results.
Thank you!
Anamaria, I am again stuck.
When I turn on 1064 x 0 in block settings.
Newspaper resize the featured image and add
1068x600.gif
at the end of the original gif url.
As you pointed out in the first post.
One can access the original gif, by removing 1068×600 from the end.
So, the question now is, why it is resizing on my side, but not yours?
Hi,
This is because there wee created thumbs for the gif that is not working and the theme is no longer use the original file and it is using the thumbs.
What you can do is to upload the gif in WordPress folder using ftp and not the media from WordPress so the thumbs will no longer be created, or better you can choose the full size thumb for the blocks and featured images, this can be done using tagDiv Composer -> https://i.imgur.com/t222Nc2.png -> https://i.imgur.com/OXcGXQt.png -> https://i.imgur.com/kR3aNW5.jpg
I hope this will help you!
Thank you!
Hi Calin,
That will help, thank you!
By that logic, Isn’t it better to disable 1068 and 485 in block settings? And what about category page 150*0? How should I allow them to use the full image.
Also, for featured image post settings that you showed, I don’t have that option of “edit with tagdiv composer,” but https://prnt.sc/kIL6teFLFcrI
For the last post, it worked; I never touched anything; it automatically picked .gif full size, not created thumbs. Even though I used WordPress media/featured image settings.
Don’t you think its better for a newspaper to not resize .gifs? or something changed in the update?
Choosing Full Image will affect static png thumbs.. png’s and jpegs will also show full size instead of thumbs.
Hence effecting page performance.
Other than direct upload, is there a way to tell newspaper;
Use Original when Gif, Not thumb, when gif.
Hello @simo-2!
Did you manage to solve the issue? If not, then we can take a look to investigate further.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Is there place where I can chat live and share details there?
How will I know what is being done?
how will they know what problem it is?
Featured Gif getting static thumbs, is it a bug?
how can I change the post featured image to take; full image, instead of 1064x resolution? when I don’t have the option https://prnt.sc/kIL6teFLFcrI
fto upload doesn’t show up in wordpress media.
Hi,
Unfortunately, we can provide support only here on forum and via email and only between the support hours.
If there is a problem you can provide a short description and some screenshots about it, or a screen record with the problem. Also, if you contact us via email you can also include wp-admin access so we can connect on the website and check the problem.
As far as I know, there is no bug related the gif and the static thumbs.
I see that you still using standard templates, those are limited and have only a few options. You need to get a single post template from the cloud -> https://i.imgur.com/bhxNbiA.png edit it with tagDiv Composer.
ftp upload doesn’t show up in wordpress media, for this you can try this guide https://www.wpkube.com/bulk-upload-files-wordpress-via-ftp-methods/ it should help you!
Thank you!
Email support will be harder than this; especially with no transparency, and even less 2-way communication.
My problem remains:
1. Uploading via FTP and Importing via Plugin; still resize gif image in a newspaper.
2. How can I stop the newspaper to show the resized version of the gif? (I want it to pick the .png resized version; not gif.)
– Even changing cloud post template and changing size to max; doesn’t enable working gif;
https://prnt.sc/ih25nZ2wm_N7
Hello,
Did you send an email? please tell me the address and subject of the email
Thank you!
