Hello,
As so many others – I get the Google warning “Server errors (5xx)” because of your theme. I am hosting several sites, two of which uses Newspaper theme – and they are the only ones with this issue.
I have updated to the latest Newspaper theme. I have cleaned up among plugins. Both sites are meeting the theme requirements. I have re-installed the theme on both sites.
Yet, Google is getting 500-error from the following path “/wp-content/themes/Newspaper”.
My server host has looked into it as well and told me it’s “the code in your theme causing the issues”. Considering I am hosting several other websites and a huge amount of people seem to have this issue with your theme – it would be safe to assume it’s an issue with the theme.
In this thread you fixed the users issue, but you are not publishing the fix openly (!?) https://forum.tagdiv.com/topic/tagdiv-composer-unusable/#new-post
Could you please advise on this issue and in this thread show the resolution to that user.
I love this this theme, from the design to it’s customization options – but this is breaking my site. Google is already punishing me for using Newspaper theme with this error code. It would be a hassle to buy and change theme.
In addition, I just deactivated your composer-plugin and installed the js_composer, is that a fix for this issue?
Thanks in advance.
Olov
Hi,
But those would be two different subjects. First one would be related to Google crawler trying to access the wp-content themes folder and theme files. This could possibly be caused by the configuration of your server that does not disallow this.
The other issue is with the tagDiv composer plugin, which lead to 500 errors in WordPress and the website or wp-admin cannot be accessed in some cases. These are fixed in almost all cases as mentioned in the topic you provided. Other page builder providers than our own, also suggest some of the solutions we suggest, they seem to work in many cases.
We can take a look if you have composer problems and you tried those suggestions to no favorable result. maybe we can identify why it is not working for you. Send us an email at contact@tagdiv.com and provide admin login, as well as FTP and cPanel if possible. Include a link to this topic in the email.
Thanks
I am having this EXACT issue… follow the video verbatim and I click the composer and 500 Error… I checked all prereqs and they are on my CPANEL VERBATIM… I really would like to use this plugin…
Hi,
Please try to increase the wp memory limit to 256 MB as it fixed 500 errors for most users:
https://forum.tagdiv.com/requirements-for-newspaper/
Also make sure you get all of the other system status parameters in the recommended values.
Thank you!
if many site on share host, can modify this setting on .hthaccess file?
Hi,
No, the wp memory is handled by your WordPress install. You cannot have shared wp installs. Please access your files via ftp or cpanel and edit wp-config.php
The rest of the requirements can be implemented through htaccess if your host allows it.
Thank you!
I increased WP Memory Limit from 40MB to 256MB. (Hostgator increased it, and double checked it a day later/today). It still shows as 40MB in the dashboard (system status) of Newspaper Theme 8.8
Hostgator assures me that it is set at 256MB, as mentioned this was double checked. They told me to get in touch with the Developer of the theme. Any input, as to why it is showing as 40MB would be greatly appreciated,
Thanks.
You need to update your wp-config.php file to specify the new memory size also! See the wordpress.org docs on how to edit your config file for the custom setting. No other way to change that.
I thought that is what they did, upon further inspection, they did not… I took care of it. Thank you. So, what did they do?
Well, memory limit and other php limits set by server are done from hosting panel. WordPress has its own limit which defaults to 40mb which is fine for default theme and blog, but not big page builders, sliders, etc., so only a web admin can edit the config file.. many other useful wp settings you can do in there too.
