Having issues

Posted in: Newspaper
Post count: 17

Hi, it says I am not using original Tagdiv theme on my website http://www.samoyiki.com
Please remove the banner from my site, I bought the theme from Themeforest.

Post count: 27744

Hi,

We are very sorry for the inconvenience.

The Newspaper theme verifies your license key with the Envato API. If you already have a license activated on your website yet the website displays the notice LICENSE KEY IS NOT REGISTERED please follow the steps below:

1. First please make sure the theme is activated with the license key from your Envato Themeforest account https://tagdiv.com/how-to-activate-the-newspaper-theme/
2. If the theme was activated, please reset the theme activation from the Theme Panel – > System Status https://i.imgur.com/7Ktmd1e.png and clear the cache.
3. If there is a problem or the issue remains, please send us an email at contact@tagdiv.com and we will provide a solution.

The “LICENSE KEY IS NOT REGISTERED” notice on your website is due to a possible communication error with Envato API. We are sorry if this caused you any inconvenience and we are doing the best in our power to overcome this issue. https://forum.tagdiv.com/topic/solution-license-key-is-not-registered/

Thank you for understanding!

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