Since Friday morning, neither custom Header or Footer for Tagdiv Newspaper are appearing anywhere, including the Tagdiv composer view. http://174.141.230.138/~presechicago/
We were about to go live, but I’m glad this bug came up before we launched. Any help to correct would be very appreciated.
Thanks, Adam
Hello Adam!
I can see your header and footer. Did you solve your issue?
Thank you!
Yes, we solved the problem.
We degraded the version from v11.3.1 to v11.2.
Now all of the features are working again.
This is clearly not a long time solution. I hope that resources can directed to ensuring that there is compatibility between the older and newer version.
Regards,
Adam
Hello Adam!
I recommend you to make a full backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
